Aggregation and the Role of Trusted Third Parties in SME E-Business Engagement: A Regional Policy Issue

YesIt is against the background of low engagement by SMEs in e-business that this paper seeks to highlight the potential importance of aggregation and of the role of trusted third parties in facilitating higher levels of involvement. The paper is based on an ongoing SME e-business research programme and reports on some recent research on SMEs that were using high complexity e-business applications and explores the extent to which the research findings could address the core concern of low engagement. This qualitative case study based research includes analysis of data collected from 13 community intermediaries, acting as trusted third parties. It concludes that the role of community intermediaries appears to be central to the adoption of critical e-aggregation applications provided by service providers. For policymakers, this important role of critical e-aggregation applications in facilitating e-business engagement by SMEs has emerged as part of this research but there is limited evidence of policy initiatives that reflect this

The Potential of Critical E-Applications for Engaging SMEs in E Business: A Provider Perspective

YesAgainst a background of the low engagement of SMEs in e-business this paper investigates the emergence of, and potential for, critical e-applications defined as `an e-business application, promoted by a trusted third party, which engages a significant number of SMEs by addressing an important shared business concern within an aggregation.¿ By a review of secondary data and empirical investigation with service providers and other intermediaries the research shows that such applications can facilitate the e-business engagement of SMEs. There are three key findings, namely: the emergence of aggregation specific e-business applications; the emergence of collaboratively based `one to many¿ business models; and the importance of trusted third parties in the adoption of higher complexity e-business applications by SMEs. Significantly this work takes a deliberately provider perspective and complements the already considerable literature on SME IT adoption from a user and network perspective. In terms of future research the importance of a better conceptual understanding of the impact of complexity on the adoption of IT by SMEs is highlighted

The Use of Hosted Enterprise Applications by SMEs: A Dual Market and User Perspective

YesThis deliberately dual perspective paper seeks to deepen our understanding of the engagement of SMEs in hosted enterprise applications in the UK. The emergence and development of the ASP sector has attracted much interest and highly optimistic forecasts for revenues. The paper starts by considering ICT adoption by SMEs in general before reviewing the provision of hosted enterprise applications in the US and UK (market perspective). The study is extended by qualitative empirical data collected by semi-structured interviews with SME users of hosted enterprise applications (user perspective) and subsequent analysis in order to develop the key findings and conclusions. From an SME user perspective the key findings to emerge from the study include: i) confirmation that ICT infrastructure was no longer a barrier to adoption, ii) the pragmatic approach taken to security issues, iii) the use of both multiple information systems and multiple service providers, iv) the financial attractiveness of the rental model and v) the intention to continue or extend the use of hosted applications. It also highlights the opportunity for gaining competitive advantage by using hosted enterprise applications to reduce costs. There are very few empirical studies of hosted applications which take deliberately market and SME user perspectives - this paper makes an important contribution in this emerging field

Multiple Perspectives on the Challenges for Knowledge Transfer between Higher Education Institutions and Industry

YesKnowledge transfer (KT) has been identified as an essential element of innovation, driving competitive advantage in increasingly knowledge-driven economies and as a result recent UK Government reports have sought to increase awareness of the importance of KT within higher education institutions (HEIs). There is therefore a need for relevant empirical research that examines, from multiple perspectives, how KT policy is translated into practice within HEI contexts. This paper responds to this need by presenting an in-depth qualitative case study based on over 50 semi-structured interviews with university-based academic and non-academic participants and representatives of small firms involved in InfoLab21, a high profile `centre of excellence¿ for research, development and commercialisation of ICT in Northwest England, UK. The study considers what the key practices of KT are and what promotes and/or hinders their development. Four overarching themes are identified: i) motivation and reward mechanisms; ii) process management and evaluation; iii) clustering and brokerage; and iv) trust and bridge building. Each theme is considered from multiple perspectives and areas for further research are suggested

An Application Service Provider Perspective of eBusiness Engagement by SME Aggregations

Against a background of the low engagement of small to medium-sized enterprises (SMEs) in e-business this paper investigates the application service provider (ASP) perspective. Conducting qualitative case studies based of SMEs using hosted applications and service providers the research highlights the opportunity for ‘one to many’ service delivery to aggregations of SMEs promoted by trusted third parties and the emergence of information repositories

Exploring Entrepreneurship: Practices and Perspectives

This is a new advanced undergraduate/postgraduate text, which combines a practical focus on the challenges of new venture creation with a focused review of the latest research evidence

Elastic limit: The role of university-focused venture capital firms in extending knowledge and technology transfer

This paper has two main objectives. Firstly, to identify the role of the university-focused intermediaries, specifically UVCs, in order to explain how they interact at the early stage of USO creation, particularly regarding knowledge sharing. Secondly, to analyse whether they change their position once the USO is developed. This gives rise to two Research Questions: How does knowledge sharing occur in the dynamics of a university-based entrepreneurial ecosystem? And Do particular participants, such as UTTOs or UVCs, always occupy the same role and position within the university-based entrepreneurial ecosystem?Universidad de Málaga. Campus de Excelencia Internacional Andalucía Tech

eClusters and the Role of Intermediaries in Enabling Digital Enterprise Communities of SMEs

The potential for the emergence of digital enterprise communities enabled by one or more intermediaries, termed eClusters, has been predicted from empirical research in business communities of SMEs in the UK. The role of intermediaries, which will be pivotal to the formation of eClusters, is examined in this paper and forms part of a wider research project into the nature of digital enterprise communities. One conceptualisation of the role of intermediaries is the provision of a Trust Platform. As with IT outsourcing generally it is large companies that have been early adopter of application service providers (ASPs) services with little penetration in the SME sector. It is the notion of community and emergent properties of an eCluster that could provide the ‘key’ to this market and lead to the formation of community-centric ASPs

Soft Systems Methodology in IT Project Management: Implementing CRM in SMEs.

This paper reports on some of the outcomes from a two-year Knowledge Transfer Programme (KTP) which included the development of an implementation process for the installation of customer relationship management (CRM) applications in small to medium-sized enterprises (SMEs) in the UK mail order sector. Soft systems methodology (SSM) was used to help appreciate the organizational structures and processes of an independent software vendor (ISV) and to facilitate the development of a structured and formalized implementation process. Importantly this action research based project considered whether any elements of SSM could be incorporated into a new implementation process. The paper starts by introducing SSM and its relevance to managing organizational change before detailing the KTP Associate's experiences of using SSM to appreciate the situation of the ISV and developing a structured and formalized implementation process. The selection of appropriate elements of SSM for inclusion in the implementation process is discussed in the context of an initial CRM installation. The implementation methodology was subsequently modified and used for a second CRM installation before being adopted by the ISV